Franchising lawyers—QDT works with you and your client to create a full procedure manual with training materials
We believe that a franchisee with a well-documented system and good training materials is a happy franchisee.
We provide a versatile cloud-based system for all information:
- Central integrated procedure manual authoring and publishing system that includes all content needed for:
- Head office operations manual
- Licensee requirements manual
- Licensed business operations manual
- Possibility of licensee adding own site-specific content
- Integrated franchisee procedure and training manuals cover the following as required:
- License requirements
- Operations
- Occupational Health and Safety
- Environmental Management
- Human Resources
- Other compliances as required, such as Food Safety
- Training system:
- All procedures are designed for use in training
- Training material includes photos, diagrams and videos as needed
- On-line workflows and web forms if beneficial
- Manuals and record keeping that aim to comply with international management standards (actual certification is optionally available)—See Get ISO 9001 (and other certifications)
- Security—all information secured so that franchisees and team members can only view information relevant to them
- Issue and task management systems if beneficial—See Streamlining your record keeping and task and issue management
Franchise scenario
Something that could work in Australia is the ‘by weight’ buffet restaurant for busy office workers. It is common in Brazil and a great place to get a reasonably priced and healthy meal. Customers pay for their meal based on the weight of the food they select.
Carlo and Sílvia wanted to bring this concept to Australia. They started their own per kilo restaurant in Melbourne just like the one they had back in Brazil, but with an Australian flavour. It became very popular. They decided that their business model was ripe for a franchise and engaged a franchise lawyer to help set it up.
Getting help
As non-native English speakers, they wanted a professional writer to review all content for the manual. They would do their best to write instructions. The professional writer would edit it and produce the result.
The franchise lawyer referred Carlo and Sílvia to QDT for:
- Helping them to create:
- The franchisor head office procedure manual (in consultation with the lawyer)
- The franchisee operations and training manuals
- Organising all documentation on-line so it was:
- In one place and
- Easy to access
How it worked
QDT worked directly on the management and operations aspects of the manual. They called in specialists to help with:
- Human Resources (HR),
- Work Health and Safety (WHS),
- Food Safety and
- Marketing strategy
They integrated the specialist contributions into the manual. Their system also allowed for future updates from those specialists.
QDT used its product, the Q-Template™ as a structure for the franchisee manual.
Carlo and Sílvia together decided to 8 hours per week to do as much writing as they possibly could. They would give it to QDT for review and English corrections.
How QDT helped
QDT helped them produce a master procedure road map of all required documents and videos. They set to work.
As they started each section, QDT helped them with format and wording. They found model documents to adapt or directly use for their purposes. In guiding them, QDT always used the international management standards as a reference for good business practice.
For training their team members they needed videos rather than text. QDT helped them work out a quick way to make ‘how to’ videos. These would be part of the procedure manual. Team members could view them on their devices.
QDT integrated all documentation into the on-line manual. They set up secure access so that franchisees and team members could only view information relevant to them.
Carlo and Sílvia’s restaurants became popular and successful.
QDT Management Consultants has its main office in Bendigo, Australia. We serve clients everywhere through the internet.